Frequently Asked Questions
Questions before you get started
Choosing a digital stable management solution is an important decision
Whether you’re exploring Mosson for the first time or getting ready to bring your team on board, it’s natural to have questions.
We’ve gathered the questions we hear most often — so you don’t have to figure everything out on your own.
Do I need to change
everything?
It’s one of the first questions many people ask. The short answer is no.
Mosson isn’t designed to replace the way your stable works. It’s designed to support it.
Most stables start with one area
Training
Treatments
Communication
Horse records
As routines develop, many choose to add more+
There's no pressure to use everything from day one.
Do we have to use every feature?
Most stables don’t use every feature from day one.
Start with the areas that make the biggest difference in your everyday work, and add more when it feels right.
Mosson is designed to adapt to your stable—not the other way around.
Can we start small?
Many stables begin with training, treatments or communication and gradually add more as they
become familiar with Mosson.
There is no need to change everything at once.
Will it take a long time to get started?
Most stables are up and running faster than they expected.
You decide the pace, and many teams begin using Mosson with just one part of their daily routine.
Your Team
Getting your team started
What if my team prefers working with horses over technology?
They’re not alone. Most people working in a stable didn’t choose this profession because they enjoy learning new software. They chose it because they care about horses.
That’s exactly why Mosson is designed to fit naturally into everyday stable life. People only see the information that’s relevant to them, so they don’t have to learn everything at once.
Most teams simply start with today’s tasks and become familiar with the rest over time.
Will everyone need training?
Most people become comfortable using Mosson simply by using it in their daily work.
The interface is designed to be intuitive, and most teams are up and running quickly.
Can different people have different access?
You decide who can see and edit different types of information.
That means everyone gets access to what’s relevant for their role—nothing more, nothing less.
What if someone prefers using a computer instead of a smartphone?
Mosson works on both mobile devices and computers, so everyone can use the platform in the way that suits them best.
Working together
How do we make sure everyone is on the same page?
- Good teamwork starts with good communication.
But in a busy stable, people rarely work the same hours, care for the same horses or meet at the same time.
Important information can easily end up in conversations, text messages or someone’s memory.
Mosson brings everything together in one place, so everyone works from the same up-to-date information.
Can owners stay informed about what's happening?
You decide what information is shared with owners, making it easy to keep them informed
without creating extra work for your team.
Can our team communicate inside Mosson?
Mosson includes a built-in feedback feature, so comments, updates and questions stay connected to the horse, task or activity they relate to.
Instead of searching through messages later, your team can always find the conversation where it belongs.
Can I decide what each person can see?
Different people need different information. With Mosson, you decide what each user can access, helping your team stay focused while protecting sensitive information.
Your data
Where does all our information actually go?
It’s one of the questions we hear most often.
Whether you’re managing a small private stable or a large organisation, trusting someone else with your information is an important decision.
The Information you register in Mosson always belongs to your stable.
- You decide what to register.
- You decide who has access.
- You can always access your information whenever you need it.
Who owns our data?
Everything you register in Mosson belongs to you.
Can I export my data?
Your information can be exported whenever you need it, giving you full access to your own data.
Where is our information stored?
Your data is securely stored on protected cloud servers located in Europe.
Only the people you choose can access your stable’s information.
Is our information secure?
Protecting your information is a fundamental part of how Mosson is built.
We continuously work to keep your data secure, reliable and available whenever you need it.
Subscription
Can we try Premium before subscribing?
- Absolutely.
The best way to know if Mosson fits your stable is to use it in your everyday work.
That’s why every paid subscription includes a 14-day free trial.
It gives you time to add your horses, invite your team and experience how Mosson supports your daily routines before making a decision.
Can I try Mosson before paying?
Every paid subscription includes a 14-day free trial, giving you access to all the features before your subscription begins.
What's the difference between Free and the 14-day trial?
The 14-day trial gives you access to the full subscription, so you can experience how Mosson works with your horses, your team and your daily routines.
We would love to hear from you
Whether you have questions about features, your free trial, pricing, or simply want to talk about your stable, our team is here to help.
Ready to get started?
Every stable is different. The best way to know if Mosson fits your stable is to experience it in your own everyday work.
Start your 14-day free trial and experience Mosson in your own everyday work—or book a personal demo if you’d like us to guide you through it.
